NEW BOOK ALERT: The Referable Client Experience is now available. Visit the book website!
If you have followed my teachings or strategies for any length of time then you know the Thank You note is an important part of the overall referral process. BUT it is just one part. In this episode we are going beyond the thank you note so you can understand how the thank you note…
Today’s episode is all about creating magical moments to turn clients into loyal fans, “superfans” in fact. Pat Flynn, author of the new book titled Superfans: The Easy Way to Stand Out, Grow Your Tribe and Build a Successful Business joins us to discuss how to sprinkle in specific moments into your client experience to create moments…
This is a special episode… my better half, my husband Norm Randall, joins me as the guest interviewer. If you are new to the podcast, please note every 10th episode someone from my family comes on the podcast as the guest interviewer asking me listener submitted questions. This time around the lucky Randall family member…
In this episode we hear from GBR student Kathi Wilson as she compares the old version of the Growth By Referrals program to the new version that was released about two weeks ago. But if you know you are not interested in ever joining the GBR program, then you may want to skip this episode….
Ever wonder what the first year is like when you are working towards becoming a Referral Ninja Master? In this episode you will hear from two business owners on the first few months of their journey and the incredible success they are already having! Here are some highlights: Please welcome David Ferguson, a financial advisor…
There is something really cool about being at a place in life when your name becomes a popular verb. And for this episode we do just that with Marie Kondo, a well-known organization guru and host of the popular Netflix show “Tidying Up With Marie Kondo.” #lifegoals We take Kondo’s ways or steps to tidying…
There is nothing better than learning from those who are where you want to be… Nothing better than learning from those – business owners just like you – who are having success receiving referrals. Here are some highlights: In this episode you will hear from Nicole Odom, owner of Dogtopia, and Katherine Taylor, founder of…
Does who you are – as in you personality – impact if you will receive referrals? Or is there something more important that impacts your ability to generate the referrals you deserve? Here are some highlights: Many believe it is our personality that impacts if we receive referrals or not. But in reality it is…
First, what is a CX and RX? Second, how are they different and should I really care? See how well I know you! It’s like I’m in your head reading your mind. Here are some highlights: Well in this episode we are defining the CX and RX and I’m sharing how they are different and…
This episode is another On the Spot Coaching Segment where you get to listen in as I talk to Emma Catarino of Emma Catarino Designs, a graphic design firm. We dig in to her business numbers and uncover the gaps she has to receiving more referrals! Here are the Highlights: What I challenge you –…