NEW BOOK ALERT: The Referable Client Experience is now available. Visit the book website!
In this episode, I break down the science of referrals and share key insights from Part 3 of the book. Don’t miss out on the strategies that can transform your business!
Did you know that feelings drive the client experience? In part two, we explore the importance of relationship-building touchpoints in your client journey! Learn how to ensure your clients feel valued at every stage.
Are you ready for an insider’s look at my new book, The Referable Client Experience? Join me as I break down the first section of the book, where we explore how your business can leverage its unique strengths to create an unforgettable client experience.
The Referable Client Experience, is officially live! Learn who this book is for, why I wrote it, and how you can join in the celebration.
Join me for a behind-the-scenes look at my publishing journey with Page Two Publishing! Learn how collaboration and rigor can elevate your writing and create a referable client experience.
In this episode, I sit down with Sally Reddy, a tax controversy attorney. She shares her journey of starting her own law firm. Hear the importance of referrals in Sally’s practice, particularly in the sensitive field of tax law, where trust is paramount.
Are you calculating the ROI of your referral activities? I break down the multifaceted benefits of referrals that go beyond just financial returns. Let’s rethink how we measure success!
In this referral Q&A episode, you’ll hear about my recent LinkedIn poll regarding the practice of sending handwritten notes. I also answer two questions from listeners: whether to include a gift with your thank-you cards and how to obtain mailing addresses.
Join me as I chat with Mindy Flanigan and Richard Carlton from Inspiring HR about their journey through the Referral Accelerator program. Learn how they turned their referral challenges into opportunities for growth.
Are you wondering why your referral generation isn’t yielding the results you were hoping for? In this episode, learn four key reasons why your referral generation might be lacking and how you can fix it.