NEW BOOK ALERT: The Referable Client Experience is now available. Visit the book website!
The end of the year is approaching! Have you acknowledged your referral sources yet? Join me in this episode as I outline two crucial steps to ensure you end the year strong.
Gratitude isn’t just a feeling; it’s a driver of action! In this week’s episode, I discuss how to use gratitude to enhance your referral sources and grow your business.
Have you ever wondered what it’s really like to write a book? Join me and Mike Kim as we share our experiences, challenges, and triumphs in the world of publishing. From mental hurdles to storytelling techniques, we cover it all!
In this episode, I break down the science of referrals and share key insights from Part 3 of the book. Don’t miss out on the strategies that can transform your business!
Did you know that feelings drive the client experience? In part two, we explore the importance of relationship-building touchpoints in your client journey! Learn how to ensure your clients feel valued at every stage.
Are you ready for an insider’s look at my new book, The Referable Client Experience? Join me as I break down the first section of the book, where we explore how your business can leverage its unique strengths to create an unforgettable client experience.
In this episode, I sit down with Sally Reddy, a tax controversy attorney. She shares her journey of starting her own law firm. Hear the importance of referrals in Sally’s practice, particularly in the sensitive field of tax law, where trust is paramount.
Are you calculating the ROI of your referral activities? I break down the multifaceted benefits of referrals that go beyond just financial returns. Let’s rethink how we measure success!
In this referral Q&A episode, you’ll hear about my recent LinkedIn poll regarding the practice of sending handwritten notes. I also answer two questions from listeners: whether to include a gift with your thank-you cards and how to obtain mailing addresses.
Join me as I chat with Mindy Flanigan and Richard Carlton from Inspiring HR about their journey through the Referral Accelerator program. Learn how they turned their referral challenges into opportunities for growth.