First, what is a CX and RX? Second, how are they different and should I really care? See how well I know you! It’s like I’m in your head reading your mind. Here are some highlights: Well in this episode we are defining the CX and RX and I’m sharing how they are different and…
This episode is another On the Spot Coaching Segment where you get to listen in as I talk to Emma Catarino of Emma Catarino Designs, a graphic design firm. We dig in to her business numbers and uncover the gaps she has to receiving more referrals! Here are the Highlights: What I challenge you –…
A critical step in the process to receive more referrals and receive them more consistently is to nail the thank you card you send to the person who sent you the referral. Here are some highlights: In this episode I share all of the Thank You card details. We start with the “hardware” – meaning…
I have noticed – over the almost 7 years of teaching business owners and sales professionals how to generate referrals without asking – people consistently making the same rookie mistakes. And rookie mistakes can be made no matter how long you have been in business. I know business owners in business 5, 10 or more…
We have another super special guest interviewer on the show today… my 11-year-old son Dani. He asks me 3 questions submitted by you… listeners of the show and members of our Referrals Without Asking community! Here are the Questions Asked: Question #1: From Ebony, a photographer: “What are the thoughts on a wine related gift…
When I talk about having a referral generating plan… most believe it must be complicated, complex and cost a lot of money. Yes, you can make it that way. But why? A referral generating plan should be simple and you can build one with a shoestring budget. Here are some highlights: In this episode I…
What I teach from the stage, in my book, in these podcast episodes, in my articles and videos is that you need to create a referral experience for your referral sources. But to be able to execute on that referral experience, you – the busy business owner or professional – need to take that referral experience…
Have you ever raised your rates? If you are a business/life coach, consultant, CPA, attorney, interior designer or a fee-based financial planner (plus so many more)… you have either raised your rates or thought about raising your rates. Wouldn’t it be nice if there was an easier process to follow to make raising your rates…
Every time I would sit down with clients to work on their business development strategy, the topic of networking would come up. The questions they would ask would be “which groups,” “how many groups,” “what ROI should I expect,” “how do I know which are worthy of my time” and on and on. And while…
When I say data, you say??? I can imagine most of us don’t start jumping for joy when we have to talk about our business data. But “knowing our numbers” is very important! Let’s dive to which data I need you to track so we have our finger on the pulse of our business growth….