As we start to build or tweak or refine your Client Experience, we need to get the foundational parts of the CX in place. We’re calling this episode the nuts and bolts. Specifically, I’m answering: When the CX starts (it’s the same for everyone) When (or if) the CX ends The 2 part formula that…
When helping business owners create their own client experience, I start with one particular activity to help them decide what type of experience to build. From this activity, we create the experience touch points that evoke the emotions they want their clients to have while working with them. I call it the Ideal Client Reaction…
A strong, intentional and sticky client experience does many things for your business. In this episode, we look at 4 bottom line impacts the right client experience can have on your business. You already know I’m going to say receiving referrals is one of the 4 (and a personal favorite of mine) but what are…
What’s On Deck? Ever wondered if you joined the Growth By Referrals program, you wouldn’t complete it? We totally get it and next week we launch the GBR Bootcamp as a free bonus to anyone who joins the GBR Program by May 16th. The GBR Bootcamp gives you accountability and personal support from me for 7…
What’s On Deck? When I teach the strategies, tactics and methodology of my Referrals Without Asking process, I am making one major assumption. And that is that you’re referable. Meaning you have a client experience that delivers quality work and builds the right relationship. So I’m going to explain the ins and outs of the…
What’s On Deck? Join our live, free Referrals Challenge that kicks off on Monday, May 3rd. Grab your spot now! One hundred and fifty episodes. 150 episodes! It’s mind blowing to think about hitting this milestone. When I started, I wondered if I would hit it. I mean, I always planned to hit this milestone when…
Share and tell… the grown up version of “show and tell.” For this episode, you can join me for my first “on-location” experience as I record from my favorite writing spot in Asheville (Chestnut Street Inn) and dish about my newest book, specifically the hang ups I’m facing as I write it. Yep, my hang…
Just a quick note: Since we released this episode and how we teach the layers of a referable business, we have improved the concept of “layers” or “building blocks” to be more holistic. With this in mind, below we have linked to the new “Building a Referable Business Roadmap” which outlines all 18 strategies we…
Highlights from the Episode: Just a quick note: Since we released this episode and how we teach the layers of a referable business, we have improved the concept of “layers” or “building blocks” to be more holistic. With this in mind, below we have linked to the new “Building a Referable Business Roadmap” which outlines…
Second quarter is starting… and now is the time to put a referral plan in place to take care of your referral sources. In this episode I break down the who, what, when, why and how of referrals so you can get started the right way! If you have any thoughts or questions, make sure…